ELEMENT 2595 Hoover St. The Shrine Collection the Two Nine
Can I use my Security Deposit to pay my last rent installment?
No. Your Security Deposit cannot be used to pay your last rent installment.
Where and when do I return my keys?
Your keys are due by 12:00 noon on the last day of your lease agreement. Keys received after this will be considered late and incur holdover charges per the terms of your lease. Keys must be returned in person to our Management Office.
My lease ends on the weekend, when do I return my keys?
If your lease ends on the weekend, your keys are due back by 12 noon the following Monday.
I need to turn my keys in before my lease end date, is this ok?
Yes, however you will be required to fill out an Early Key Authorization form releasing your unit to Stuho prior to your lease end date. Please note that you will not receive any proration back on your rent.
Is there anything I need to fill out before moving out?
Yes, prior to or on the day that you return your keys, you will be required to fill out a Move Out and Security Deposit Agreement form providing us with your new mailing addresses and deposit return instructions is there are multiple tenants on a lease agreement. If we do not receive a Move Out and Security Deposit Agreement form, your deposit will be mailed to the address on your Lease Agreement and made out in all tenants names.
What charges should I expect to be deducted from my Security Deposit?
All tenants moving out have been sent an email with detailed move out instructions that include estimate for the most common charges including painting and cleaning. In addition to damages, any outstanding accounting balances will also be deducted from the Security Deposit.
I would like to request a pre-move out inspection, how and when do I do this?
Prior to moving out, you can request a pre-inspection by emailing your Community Manager to set up an appointment. You do not need to be home during the pre-inspection and any findings will be emailed to you.
What if I receive mail after I turn in my keys?
Once you return your mailbox keys, we are unable to re-issue them to you as they now belong to the new tenants. We suggest that you put in a change of address with The United States Postal service HERE. Any packages received will be returned to sender and will not be held in our office.
Can I leave furniture in my unit for the incoming tenants?
No. Due to liability reasons, we no longer allow tenants to leave any furniture or personal belongings in the unit past their lease end date. No exceptions. If you wish to give the new tenants your furniture, it must be moved out and then moved back in once they pick up their keys.
I am moving to another one of your properties and need to store my items between lease start dates, do you provide storage?
No. None of our properties provide storage for tenant belongings. We suggest getting a temporary storage unit.
Is there anything else I need to do before moving out?
Please make sure to remove any utilities from your name as of the LAST day of your Lease Agreement.