ELEMENT 2595 Hoover St. The Shrine Collection
For move in instructions, please login to your Resident Portal here.
If you haven't yet registered click this link to register on the portal.
I want to move in before my lease start date, is this possible?
No. All arrangement and preparations have been organized and scheduled in advance to ensure that your unit will be ready for you as of the start date on your lease agreement.
I won't be able to pick up keys on my lease start date, can I have a friend or roommate pick them up for me?
Yes, however you will need to provide us with an email authorization or letter prior to them picking up the keys on your behalf.
What do I need to do before I pick up my keys?
There are a few important things that must be done before you can receive your keys.
How much is my first month's Rent?
You can check the ledger (statement) of your account by registering on our Student Portal here. Once registered you will be able to see all payments and outstanding balances on your account. REGISTER HERE
When is my first rent installment due?
Please keep in mind we collect the first rent installment on 7/13/2018, but do not collect the next one until 9/1/2018. Certified payments may be requested if a balance is still due on your account as of 7/16/2018. Payments can be made in either of the following ways: Electronic payments can be made using the Resident Portal. Note: payments made via our old payment system Paylease, which you may have used to make your security deposit payment, will NOT be accepted for rent moving forward, so make sure to register for the Resident Portal if you want to make an electronic payment. Check or money order payments can be mailed to: Stuho, 2595 South Hoover Street Suite #C, Los Angeles, CA 90007. Make sure to indicate your name and residence address (with unit #) if you decide to pay this way.
I am having trouble registering on the Residence Service Portal, where can I find help?
For technical questions and help registering, please email firstname.lastname@example.org. Please include a screenshot of the issue that you are having trouble with for us to better assist you. If you do not know how to take a screen shot, please visit: http://www.take-a-screenshot.org/
When registering on the Residence Service Portal, they are asking for a Registration Code, where do I find this?
All tenants were emailed a registration code, please check your email and spam from this information. If you are still having trouble please email email@example.com
I need to purchase parking, how do I do this?
If you need to purchase parking prior to moving in, please email firstname.lastname@example.org. Parking may be available for purchase on move in day based on availability. It is best to arrange and secure your parking prior to moving in.
I just moved in and I need repairs done on my unit - what do I do?
Please fill out a work request under the Maintenance section of your Student Portal under the Move In category.
I would like to report items in my unit that I don’t want to be charged for upon move out, how do I do this?
Please fill out a Move In Inspection Report through your Student Portal. The link can be found under the announcements section of the home page.
It is important to note that your account ledger will not display the charge for your first rent installment until your lease start date. It will, however, display your security deposit charge. Having a 0 balance thus indicates that ONLY your security deposit has been paid. This means you will still need to make arrangements to pay your first rent installment even though the ledger does not show a balance owed (due to the absence of a charge for the first rent installment).
If you choose to pay on your move in date, please bring a money order or cashier’s check. Online payments can take up to 48 hours to post to your account. If paying online, please pay prior to move in. Check your lease agreement or consult with a leasing representative to find out when your first rent installment is due, as it will depend on when your lease begins.
If you have any other questions move in questions, please go to our FAQ move in page that will answer many common questions/requests.
Example below of standard ledger: